Old Mutual servioce

Old Mutual 2-IN-ONE SAVING 4 MY GOAL The Old Mutual 2-IN-ONE SAVING 4 MY GOAL Account allows you to build up funds for things you can not afford at this very moment. This savings account provides you with a long term pocket invested in the Old Mutual Smoothed Bonus Fund to assist in saving towards your long term goals as well as a short term pocket invested in the Old Mutual Money Market Fund. This allows you access to your funds when you need it in emergencies or if you have extra money to invest in case of a bonus or extra income.

That is what the ad says, BUT IT IT IMPOSSIBLE TO GET YOUR MONEY OUT!!!!!!!!!!!!! They simply do not contact you other that to say we are receiving high query volumes, with a reference number. Nowhere on their website can you find forms to withdraw from your investment. If you do not work via a broker you don't get anywhere. For Group Schemes you cannot work via a broker. Service has REALLY gone to ****!!!!!!!!!!