Old mutual services are poor

Their service is so poor. I closed my investment account last year in October, they deducted my money in February, March and April. I’ve been calling them numerous times and been getting different answers from the head office. Clearly no one knew what was happening. They said I must r the talk to my financial advisor, he should be the one assisting me. I spoke to Mr L Tyanda who is my financial advisor. He wasn’t helpful to a point where I had to report the matter to old mutual ombudsman. Eventually I got paid the money for February and March and mever received anything for April. Called my financial advisor, he told me when he calls head office they’re mean to him and also has been advised not to help me as i had laid a complaint to ombudsman. I then asked for the refund, he told me they said they refunded me. I then asked him for the proof of payments because I only received two monies whereas money was deducted from my account 3 times. I even sent him numerous payslip showing him the money that was deducted, unfortunately there was no help. No one has called me from old mutual to explain what is happening. Mr Tyanda doesn’t reply to my emails and I’m supposed to talk to him. The worst mistake I did was to invest with old mutual. The good thing is I didn’t again, because my partner and I were planning to invest with them again but the way they treated me is quite disturbing. If you go to the branch, they’ll ask you to call your financial advisor that is not helpful.