Old Mutual Services

Evening everyone,

Today I had a very challenging/bad day. I have been calling Old Mutual because I have a loan with them. They did not answer their phone as usual, so I decided to go to one of their branches in town, Church Street Shop 0001 Ground Level Tudor Estates, 229 Helen Joseph St. I waited there for more than 10 minutes. The staff there, everyone was doing their own thing and there I was waiting patiently while they were busy on their phones and I was the only one waiting there, no one seemed to care. My ticket number was 34 and the time was 13:50. At 14:01 I decided to leave and went back to my office without anyone assisting me. While outside, one of them decided to follow and asked me to come back so they could assist me. I mean honestly after waiting for so long with no one noticing me I could not do that because it was obvious to me that I was not important.

I have a serious issue with Old Mutual loans. Their interest increases every month and the loan also does not decrease. For instance in August 2021 the interest was R3000 and the balance was R1996 000. To my surprise September interest is R4000 and the balance is R200 000 how on earth does it work? On top of that I top up the instalment but it does not seem to be making any difference. I am frustrated because I feel like I have been taken for a ride and their service is awful. I attach here the statement I would like to know if this makes sense.

I feel like Old Mutual is taking advantage of its customers. Your urgent assistance will be highly appreciated.

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