Old Mutual service sucks !

Old Mutual your service sucks ! Do you guys even care about customer service and impact to your company/brand.

I logged a request on the 9th of December 2019 to remove my wife off my Life policy. i did not get any confirmation so i followed up a few weeks later and a consultant sent me email confirmation that my request was processed successfully.

i requested an updated portfolio which i did not receive.

i called in only to be told that i request was not actioned for some reason and i asked why and they said because your signature on the request form differs to what they have on file. i Then asked the consultant when did you realize this and why nobody contacted me and why did they send email confirmation that it has been processed successfully when it actual fact it was not, anyways i had to send a 5 specimen signature for them to action my request, this is 1 month later.

They eventually actioned my request and i requested a refund for my Jan premium due to the incompetence. It is now 3 weeks later from when i requested the refund. i have followed up several times via email and calls and all they can tell me is that they are working on it with no turnaround times. Really??? that is how you treat your customers. it is pathetic and for this reason i am moving my portfolio to Liberty.