Old Mutual Service Really BAD

I have an annuity since I started working way back in 1990 which should have paid out on the age of 55. I turned 55 last month and thought I would get all my ducks in a row ,so that when I summit the required documents thing would go smooth for payment to be effected. I was told by different consultants at the call center that it takes 7 to 14 days and then 14 days and then 20 days. Their website says 7 to 14 days. It seems that they don't know there policies and are ***********. I was also told that I could only submit my documents on the 1 of June 2022 as I cannot submit it in the same month as my birthday. I then handed all my documents to the consultant at the branch in Bayside Mall and completed all the documents required by them on 1 June 2022. They said that it will be submitted it that same day. A week later I phoned them to follow up as I have not received any communication that it was summitted. The lady who help me the first time said that she omitted to sending the documents for processing and that she will do it straight away. Another week went by and still no communication, so I phoned again. It was then told it was being processed.

I then phoned the call center to verify and was told that they cant see nothing on my profile and that he would phone me back. In the meantime I tried contacting someone else higher up in the chain of commands, but what a disaster. Ether there phone cut me off or they simply put me back to switchboard. Then person I phoned earlier sent me a mail to inform me that I have to complete new forms and summit my documents again. I found this to be unacceptable as it would delay the payment with 20 working days again The service of this company is really **** and I would tell all not to do business with *********** people.