Old Mutual - Service lacking!!!

I phoned Old Mutual 3 days ago as I have an annuity policy that is supposed to pay me a certain amount EVERY month for the rest of my life. I confirmed this with my sister 3 days ago and due to me changing bank account 10+ years ago, I stopped receiving this annuity thus I phoned and was greeted by a very friendly helpful lady from Old Mutual. She spoke to me and emailed me the necessary change of banking details form and requested bank statements and copy of my ID to complete this process.<br> <br> I filled in the change of banking details, scanned it in and emailed it along with my 3 months stamped bank statement, plus a copy of my ID book. This was 3 days ago and I haven't heard a word!!!<br> <br> Due to Old Mutual not being able to pay my monthly installments for around 10+ years or so they owe me a hefty amount in arrears thus I reasoned that they might try and sort out this issue ASAP but no, nothing from their side.<br> <br> I am bitterly disappointed with the sheer lack of service. Its very disappointing<br> <br> PS my tracking number is CCC*** <br>