Old Mutual Service is very poor

I am just frustrated with Old Mutual Service. Last week I had an issue with them regarsing my profile which I could not even locate o their system as I had registered online to view my Policy details. I have been a policy holder with them on that Greenlight for the past 13yrs. When I phoned to register my profile on their rewards program I picked up that accordingto them I don't exist as I was always getting calls from advisors wanting me to join a policy. Whn I said I am already an existing client, they could not even pick up my details as an existing client. I even have the emails to prove this. Imagine 13 good years and no history of my existence. Told them to update my details and had to send them a copy of my police documents, ID and proof of residence to update my details. This took some days to resolve and it was last week.Fot confirmation that it was sorted. I joined their rewards programe, now I can't acces vouchers as they said they need 2weeks again to verify my details and asked for ID again and proof of Residence. What a joke? So what details did they update last week. Tried to talk to a consultant telephonically and was told that there is nothing she can do but I have to wait for 2wks to verify my details. Told her but I got a confirmation emails that my details were now update. I even told her this kind of service will be on Hello Peter after this phone call. I now worry that with this kind of service will my family be ok and assisted incase of my death or they will be given the run around.