DSDS
D-Force Security D-Force Security
1 reviews | Active since Mar 2025
19 Mar 2025, 15:04
Old mutual service is very bad for the size of company they are
Old mutual service is very bad for the size of company they are. I'm struggling for 6 months to change my banking details and still they deduct the money from the old account on a monthly basis. They are useless
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Replies (1)
Old Mutual's replyOfficial
19 Mar 2025, 15:35Good day,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your request to change your banking details. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your request to change your banking details. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2025, 15:35
Official
Good day,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your request to change your banking details. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your request to change your banking details. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management