old mutual service is the worst than home affairs

bad staff attitude ,the ****** staff don't know their job, I since made a disinvestment on the 3rd at their branch , which I waited 2 and half hours to get help when I follow up they tell me they received my query on the 7th, I accepted that, I was told to wait 15days for my money to be paid out, I waited , 15 days passed, its now a new month , I still didn't get my money, when I call no one is assisting me they all tell me, my claim is delayed, what for, no one knows, I complained on twitter, there's no response, I complained on their site, no call still. this is the worst service I've ever received, even government Is better, your service levels are pathetic. no one is helpful and when I ask why Is there delay no one takes accountability, I want to disinvest every portfolio I have with you and tell my parents and my wife as well to cancel everything they have with you, I even regret why I advised them to join your company, surely you don't know how to handle your clients, there are plenty of companies who would appreciate my business unlike the pathetic service I receive at this company. their call center agent every time I call they tell me they will escalate, how many times should a query be escalated before I can get help? your service sucks