1 reviews | Active since Dec 2021
Old Mutual Service is Pathetic
If I could give a zero, I would. I have tried for over a month to get a policy cancelled. I had a cession on the policy for an overdraft with Standard Bank. The bank has sent all the relevant forms to cancel cession and pay out policy on the 8th of November but Old Mutual just doesn't respond which means that they don't give a continental hoot about their customer because I have now been trying myself for a week to get this sorted out. I was told a week ago by an agent with the Old Mutual call center that the funds would be paid out in 3-5 days only to find out today that according the Old Mutual they are still waiting for information. So either they are lying, are *********** or don't give a dam about their customers. I have also written to their complaints line on 2 occasions and the message is that someone would contact me in 24 hours. I am still waiting. Next step is to try and find the number of the CEO of Old Mutual to tell him how cramp the company is.
But, the only reason they have responded is because I have been at their branch office in Richards Bay for over 3 hours to try and get the issue resolved.
I still don't know who is responsible to have sorted the issue out over 4 weeks ago as I (the customer) cannot talk directly to the back office.
Those trillions of rands in assets held by Old Mutual (customers money) are to build the front offices to stock with people to take the flack directly from customers and shield the people in the back office that don't do their jobs!
But, the only reason they have responded is because I have been at their branch office in Richards Bay for over 3 hours to try and get the issue resolved.
I still don't know who is responsible to have sorted the issue out over 4 weeks ago as I (the customer) cannot talk directly to the back office.
Those trillions of rands in assets held by Old Mutual (customers money) are to build the front offices to stock with people to take the flack directly from customers and shield the people in the back office that don't do their jobs!