Old mutual service is pathetic

I had a funeral policy for my dad who unfortunately passed away before 6month waiting period.They deducted immediately starting in March but he passed away end of April.Its Old Mutual protect and they promise refund on premiums already paid.I submitted the claim and they said they will continue deducting for 3months which is in my eyes *****ulent because the person already died but anyway.They then stopped deducting in June.I have since been sending emails back and forth,called doe the umpteenth time but to no avail.I am so upset with their ***********,pathetic service.Its now as if I have to beg for my own money.Every person says they will escalate it and gives you a reference number.Even the complaints department email gives automated response saying they will get back to you within 20days.I don't want any Old Mutual products ever again.Please be careful with Old Mutual