Old Mutual Service goes From Bad To Worse

Old Mutual introduced a rewards scheme and as an Old Mutual policy holder I joined several months ago . I was informed my investments and policies would be loaded to the account and my reward points would appear in my statement within a month, but that was not the truth. Every month thereafter there has been some excuse and promises to investigate however the matter remains unresolved and all I've got are several Old Mutual rewards letters/emails with computer generated reference number, which are not worth the paper the are written on.

On has to question the reason for so called schemes ,the capabilities of the staff employed in that department and what on earth do Old Mutual hope to achieve by this charadeand disappointing their clients ??/