Old Mutual service delivery shocking

Item: Old Mutual
Rating: 1
Author: Jennifer L

I have sent three queries over the last week and an email requesting feedback and have not heard anything from them. When I desperately urgently need the withdrawal to keep the roof over my head.

It was submitted on the 25th of July and I see the status is cash pending and the date has changed from yesterday's date to today's?

Why don't the keep a person updated.

Helpful (0)

Replies (5)

Old Mutual's replyOfficial

04 Sept 2018, 16:38

Thank you for taking my call. We will investigate your withdrawal request and contact you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Old Mutual's reply04 Sept 2018, 16:38

Official

Thank you for taking my call. We will investigate your withdrawal request and contact you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Jennifer L's updateReviewer Update

05 Sept 2018, 08:05

Thanks for responding so swiftly my concern is why do I need to post here before getting any feedback? I suggest your team creates a process of first acknowledging the request with an ETA . This would minimize the concern also it appears that your team waits for the last minute to process on the SLA. Quick hint your competition works paperless and swiftly.

Jennifer L's update05 Sept 2018, 08:05

Reviewer Update

Jennifer L's updateReviewer Update

05 Sept 2018, 10:47

I still have not received any update as to when the payment will be made in my account. Or where it is in process and next steps???

Jennifer L's update05 Sept 2018, 10:47

Reviewer Update

I still have not received any update as to when the payment will be made in my account. Or where it is in process and next steps???

Old Mutual's replyOfficial

05 Sept 2018, 12:28

I am pleased to confirm the payment was authourised and should reflect in your Standard Bank account either later today or tomorrow morning for the latest.

My sincerest apologies for the delay you've experienced.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Old Mutual's reply05 Sept 2018, 12:28

Official

I am pleased to confirm the payment was authourised and should reflect in your Standard Bank account either later today or tomorrow morning for the latest.

My sincerest apologies for the delay you've experienced.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Jennifer L's updateReviewer Update

05 Sept 2018, 12:36

Thank you.

Jennifer L's update05 Sept 2018, 12:36

Reviewer Update

Thank you.