**** Old Mutual service

Submitted my claim on 22/01/2021. On 27/01/2021 I did a follow up. Lucas advised that matter will be escalated and taken to pricing. Followed up again on 04/02/2021. The consultant advised that Lucas did not do what he said he had done. She escalated to her manager Grant Engelbrecht. Followed up again on 08/02/2021 and Norman advised that matter sitting with Grant. Norman has been helpful however the entire process has been handled unproffessionally. Just to add, I had another claim with old mutual which was only paid after 5 weeks. This is ridiculous