Old mutual, ******* service

These are the replies I received from old mutual, despite the fact that I sent them PROOF where I increased both

Some at old mutual cannot read, and are obviously not interested in assisting



Good day Mr le Roux

Thank you for your emails.

I am currently reviewing the matter and liaising with our relevant product support teams.

I will revert to you with feedback during the course of the week.

Kind regardsADAM STEYN

I have investigated this matter and note that we have no record of any request - whether formal or via email - to increase the monthly payout from policy ***4 annuity/2 . I have also reviewed the documents you provided and can confirm that they all pertain to the smaller of your two annuities, annuity/5, and not annuity/2.

As the anniversary date for annuity/5 passed in February, you are unfortunately unable to increase your monthly income at this time. Please note that the required forms for an income-change request must be submitted at least one month before the anniversary date.

I have consulted with our Product Support team for further clarity, and they have confirmed that we are unable to extend the deadline for this request.

Kind regardsADAM STEYN

Good morning Mr Steyn
Thank you for the update
I am not happy with old mutual, the inability to respond to any queries is alarming
From your side I'm not impressed, at first you simple dismissed my claim and stated that I never completed and sent the application, then you claimed that I sent you the proof for only one, so not even bothering to read my mail. You then apologised stating it was an oversight, suuuure
I already cancelled my funeral benefit with old mutual and I'm in the process of moving both my living annuities to another service provider (awaiting quotes)
99.9% of my decission is based on your response, as I feel you could have handled this a lot better. And I'm now going to write in afrikaans
Ek glo nie iemand by old mutual vat verantwoordelikheid vir enige iets nie, alles word voor die klient se deur gevee i.p.v om ondersoek in te stel. Ek glo nie julle verstaan die magteloosheid van kliënte nie, julle selfhelp telefoon nommer bestaan net om kliënt te sus, ekt amper 40m aangehou net om te hoor "we realise your time is important" julle doen nie
The response time from old mutual also does not impress me, auto generate a response with a ref number, and then nothing else, unless you ask, only for the process to repeat itself.
I lost all trust in old mutual, so I'd rather take my chance with someone else
Regards Raymond le Roux