Old Mutual Service

Our firm specialises in the administration of deceased estates. We have been waiting for a payout for an estate since May 2022!

Old Mutual doesn't respond to any emails, nor does its complaints department responds to emails or try to conclude the matter.

Their agents at the call center keep informing us that they escalated the matter for us and the matter will be resolved and/or attended to within 3 days but we have been waiting for 3 months without any response/feedback.

Every time we call the call center, we hold on for at least 10 minutes before the phone gets answered and then have to answer security questions for another 10 minutes before we can be assisted. This is really time-consuming and the service is very poor.