TT
Terry T
1 reviews | Active since May 2025
26 Aug 2025, 10:45
Old mutual sending an sms that they did not receive their new premiums for the month of July 2025
Old mutual sending an sms that they did not receive their new premiums for the month of July 2025. My premiums gose direct of my payslip each month. This is not the first time they have done that. During covid, they did not renew my beneficiary. I had to phone them. Just to find out my ex-wife was still the beneficiary. I instructed them previously to change it, and they did not like I instructed them. These people are playing with our money and funeral policies
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Old Mutual's replyOfficial
26 Aug 2025, 11:18Good day Terry,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Aug 2025, 11:18
Official
Good day Terry,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management