Old Mutual Section 14 transfere

I've been trying to do a Section 14 transfer with a 3rd party assisting me since Beginning of 2025. There is no response from Old Mutual. Trying to contact the call Center is basically mute as you are listening to a recorded message for in some instances up to 45 min without any success. The Bank assisting me to do the transfer have submitted all the forms and also getting no response from OLD Mutual