OLD Mutual ******** people after leaving

Hi<br> <br> Old Mutual has debited me for a policy which I have cancelled in branch.<br> When I queried it, I was told I would be refunded in 5 working days, this was more than 10 working days ago.<br> Again, I visited the branch which contacted customer service on my behalf, which then informed me that I need to get a letter from HR in order for them to reverse their error and wait 5 more working days.<br> This is unacceptable, they are aware of their mistake but the onus is on the consumer to get it resolved, follow up and for consultants to thumb suck when an inconvenience will be rectified is just insulting.<br> Because nobody knows if and when the R875.14 will be returned to me after nearly a month is this normal practice for them to just take money(****) or does nobody at Old Mutual no how to return funds taken in error<br> <br> I have sent numerous emails and only receive an automated response.<br> <br> 5 more working minutes is too long to wait for money which they are not entitled to.