1 reviews | Active since Apr 2013
Old Mutual ********
My passed on yesterday and Old Mutual cancelled my policies with 1 Month in Arrears on a fault not on my side since i pay them via Stop from the employer . As we speak the undertaker is holding her body to ransom despite having her on the policies for 11 years just one month skip policies cancelled ! By Old Mutual violating Insurance Law which is clear a policy can be cancelled through lapse after being unpaid for 3 months and 10 days on the 4th month Old Mutual did that in less than 2 months . The people who brought the body at a branch (Old Mutual) cannot be faulted i asked 3 insurers they all agree that policies are cancelled after 3 months. The next route is the INSURANCE OMSBUD to report this arrogant insurer and Twitter maybe people will assist me .
Im so hurt by this action after being loyal for 11 years however justice will prevail all i want is to bury my mother .
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
We refer to you complaint and currently investigating this matter. We will contact you to provide feedback.
Kind regards
Old Mutual Customer Complaints
Best regards,
We refer to you complaint and currently investigating this matter. We will contact you to provide feedback.
Kind regards
Old Mutual Customer Complaints
Best regards,
