NS
Nicky S
1 reviews | Active since Sept 2018
12 Jan 2023, 23:31
Old mutual *******
I took a parent funeral cover for my Mom back in 2019 and money was being deducted from my account until i changed banks as i was not hoppy with the bank i was using, spoke to the lady who assisted me in taking the cover and she was very helpful in such a way that she would pass by the post office to pay it for me as im always tied up at work and the banks were taking long to switch the debit orders. Fast forward i ended up using instant eft to pay for the policy and to my surprise i received mail saying the policy has lapsed. I went to the Jabulani mall branch and gave them everything they needed to assist in allocating the funds and even requested that they load a debit order to the new account that i have and since then i haven't received any positive feedback from old mutual. Even at work people are complaining that they did not receive their claims and they are told that their policies have lapsed whilst they were paying . Is Old mutual ******** us as black community??? Must we also go leave the corpses of our loved ones in their offices also so that tgey can take us serious??? Im so disappointed with old mutual. If they cant fix this policy i want all my premiums back
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
12 Jan 2023, 23:43Good day Nicky
We received your review of 12 January 2023.
We apologise for your service experience . We will investigate this matter and contact you to provide feedback .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
We received your review of 12 January 2023.
We apologise for your service experience . We will investigate this matter and contact you to provide feedback .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply12 Jan 2023, 23:43
Official
Good day Nicky
We received your review of 12 January 2023.
We apologise for your service experience . We will investigate this matter and contact you to provide feedback .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
We received your review of 12 January 2023.
We apologise for your service experience . We will investigate this matter and contact you to provide feedback .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
Best regards,
NS
Nicky S's updateReviewer Update
05 May 2023, 17:37Well Old mutual has done it again
Just the other day i received a call from them because of my unpaid premium which i am well aware of as i have been off work( sick) since the 2nd of February but managed to pay for 2 months. To my surprised i was told that my policy will lapse again in a few days and that i should pay R2176.92. Just now in January i paid R1450 that i was in arrears with according to them and i asked them to load a debit order which they did not as i ended up paying 2 instalments in march and now again i should pay over R2000 for what??? Am I a *** that old mutual will just milk whenever tgey needed some milk for their tea???? I'm sick and tired of Old mutual really. Can someone explain to me what the R2100 is for because the consultant was not even interested in my questions, all she wanted to do was tell me what she wanted to tell me then that was it. I tried explaining to her and also asking why is it R2100 and she kept saying ok Ma'am i understand, how can you say you understand if you not even listening to me. Can Old Mutual just pay back all my money so I can get another service provider for my Mom because i have honestly had enough of their bull****
Just the other day i received a call from them because of my unpaid premium which i am well aware of as i have been off work( sick) since the 2nd of February but managed to pay for 2 months. To my surprised i was told that my policy will lapse again in a few days and that i should pay R2176.92. Just now in January i paid R1450 that i was in arrears with according to them and i asked them to load a debit order which they did not as i ended up paying 2 instalments in march and now again i should pay over R2000 for what??? Am I a *** that old mutual will just milk whenever tgey needed some milk for their tea???? I'm sick and tired of Old mutual really. Can someone explain to me what the R2100 is for because the consultant was not even interested in my questions, all she wanted to do was tell me what she wanted to tell me then that was it. I tried explaining to her and also asking why is it R2100 and she kept saying ok Ma'am i understand, how can you say you understand if you not even listening to me. Can Old Mutual just pay back all my money so I can get another service provider for my Mom because i have honestly had enough of their bull****
NS
Nicky S's update05 May 2023, 17:37
Reviewer Update
Well Old mutual has done it again
Just the other day i received a call from them because of my unpaid premium which i am well aware of as i have been off work( sick) since the 2nd of February but managed to pay for 2 months. To my surprised i was told that my policy will lapse again in a few days and that i should pay R2176.92. Just now in January i paid R1450 that i was in arrears with according to them and i asked them to load a debit order which they did not as i ended up paying 2 instalments in march and now again i should pay over R2000 for what??? Am I a *** that old mutual will just milk whenever tgey needed some milk for their tea???? I'm sick and tired of Old mutual really. Can someone explain to me what the R2100 is for because the consultant was not even interested in my questions, all she wanted to do was tell me what she wanted to tell me then that was it. I tried explaining to her and also asking why is it R2100 and she kept saying ok Ma'am i understand, how can you say you understand if you not even listening to me. Can Old Mutual just pay back all my money so I can get another service provider for my Mom because i have honestly had enough of their bull****
Just the other day i received a call from them because of my unpaid premium which i am well aware of as i have been off work( sick) since the 2nd of February but managed to pay for 2 months. To my surprised i was told that my policy will lapse again in a few days and that i should pay R2176.92. Just now in January i paid R1450 that i was in arrears with according to them and i asked them to load a debit order which they did not as i ended up paying 2 instalments in march and now again i should pay over R2000 for what??? Am I a *** that old mutual will just milk whenever tgey needed some milk for their tea???? I'm sick and tired of Old mutual really. Can someone explain to me what the R2100 is for because the consultant was not even interested in my questions, all she wanted to do was tell me what she wanted to tell me then that was it. I tried explaining to her and also asking why is it R2100 and she kept saying ok Ma'am i understand, how can you say you understand if you not even listening to me. Can Old Mutual just pay back all my money so I can get another service provider for my Mom because i have honestly had enough of their bull****
Old Mutual's replyOfficial
11 May 2023, 12:55Good day Nicky, we have responded to you via email.
Best regards,
Old Mutual's reply11 May 2023, 12:55
Official
Good day Nicky, we have responded to you via email.
Best regards,