Old Mutual's service is terrible!!

<p>Apparently I had a Funeral Policy with them and I changed my banking details and one of the consultants phoned me saying that my debits are bouncing, I apologised to her and informed her that it's because of change banking details which I provided her with to update on the system and she asked me if I want to make arrangements for them to double up payments for my policy to be updated, which I agreed to. Last month which was August I received an SMS of the debit order that went through to Old Mutual which means my banking details were updated but yet arrangements we not done. Today I received an SMS telling me that my policy has lapsed. I phoned them to find out how because I made an arrangement and the lady that I spoke to told me that it is obvious that the person that I spoke to didn't make those arrangements for me and my policy lapsed on the 16th September. My question is they new from last month that my policy will lapse this month yet still debited money from my account and didn't even phone me to advise me to either go there personally or to the bank to pay that money in cash to avoid my policy from lapsing? Only today I am being told that my policy lapse yet I cannot do anything about it now, like really Old Mutual that how you treat your Clients? That how your system works? I am so disappointed at Old Mutual, your system and how this has been handled. I will never advice somebody to go with Old Mutual ever!!!</p>