OLD MUTUAL *****S MONEY FROM PENSIONER!!

This letter was emailed to OLD MUTUAL on 07 JULY 2025. It is clear that OLD MUTUAL has no intention of treating old people with respect. I have been a loyal customer of theirs for many many years. I am trying to downscale as I cannot afford their premiums anymore but it appears that even old people are just a number to them. They don't care if they put a pensioner out of pocket with THOUSANDS OF RANDS! So, I sent them the below letter on 07 July 2025.

Dear OLD MUTUAL

I sent you a letter on 09 JUNE 2025 with an instruction to have my policy ******XX cancelled effective 30 June 2025. The details sent to you were as follows:

Sharon McKenzie Flat *********x Old Kendal Road Diep River Cape Town 7800

09 June 2025

Attention: The Manager

CANCELLATION OF POLICY

On receipt of this letter, you are required to cancel the following policy in accordance with the below instructions.

POLICY HOLDER: Ms. Sharon ***xx McKenzie POLICY NUMBER: ********* ID NUMBER: *********X

EFFECTIVE DATE OF CANCELLATION: 30 June 2025 LAST PAYMENT DATE: 1 June 2025

Please note that no deductions (Debit Order) should be processed after the last payment date indicated above. Please cancel payment instruction at the Bank.

I do not wish to receive further communication in this regard.

Sharon ***xx McKenzie

However, nothing was processed!!!! A deduction of R2022.00 came off my account, an expense I did not budget for. As a pensioner, I can ill afford to have the loss of this amount of money. A lovely lady at customer services, Khanya, helped me today and processed this instruction. However, Khanya told me that I will only get my refund in/upto 15 days time?!! I just received an SMS stating that I will have to wait 30 days for my refund?!! THIS IS UNACCEPTABLE!!! You had 25 days to process this instruction! I really want my monies R2022.00 deposited into my bank account by FRIDAY 11 JULY 2025. I do not want to wait an extra 15 or 30 days. It is not my fault. If I was late in paying my premium, your accounts department would have demanded the premium paid or they would have arranged to have my policy cancelled. So, PLEASE, accord me the same respect and refund my premium with immediate effect!

Please take this seriously: If I do not have my monies refunded to me by 11 July 2025, this email will be posted on HELLO PETER on 11 July 2025. You can thank Khanya for saving your reputation. She was kind, polite and very helpful. I hope I will not have to take further steps.

Yours sincerely SHARON MCKENZIE *********x