MN
Mulalo N

1 reviews | Active since Dec 2017

09 Jan 2018, 18:21

Old mutual ruined my life

I signed up for a retrenchment cover with old mutual in June 2014. I continued to honour my payments. In february 2016 old mutual cancelled my cover and gave me back my premiums. At that point the company i was working for was going through a retrenchment process meaning that i couldnt join another cover until this process was completed. I tried to query the cancellelation but old mutual refused to keep me covered. As a consequence of that when i got retrenched i had no cover. Old mutual ruined my life and resulted with me not being covered when i need it the most

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Replies (1)
Old Mutual
Old Mutual's reply09 Jan 2018, 18:40
Official

Dear Mulalo

Thank you for bringing this to our attention.

We apologise for the inconvenience this has caused you.

We will investigate and resolve with you directly.

Regards

Brent Sellidon

Complaints Management