Old Mutual ROI Income (short payment) since 20 Mar 2026

Short paid monthly income since 20 Mar 26

I write with utter disappointment where I was short paid on my Monthly ROI (income), for 20 March 2026.

I had to pick up on the advised OM's system failures, upon addressing the matter by escalating to OM.

I totally bank on the monthly investment ROI, since I am a Senior Citizen and heavily depend on the funds as my income to service my debt which will ultimately impact my monthly credit score.

Tried the PAYE Dept, where it was indicated as system error and takes 5 days to amend. Was supposed to be fixed by the previous week Monday. To my disappointment, delayed further.

Sadly and surprisingly the matter now has been referred to the Mutual Max Fund Dept. Am really on a drive from 'pillar to post'.

I have been short paid since the 20th March 26 and to date I am still awaiting constructive feedback from OM.

With this being a direct financial impact and a huge risk in my monthly finances to service my debtors, overheads and the benefits hereof. Possible deemed as a financial loss towards me rather than a benefit.

I cannot understand the poor, unacceptable delay towards swiftly processing and promptly servicing my request.

I also OM placed on record that the same does not recur at the end of this month, 20 April 26 and in the future monthly transactions.

Sheer disappointment and OM delays in completing the 'damage control' process with little or low, even less priority to the burning matter on hand which impacts people's daily lives.