SM
Sibusiso M
1 reviews | Active since Jan 2021
14 Aug 2025, 16:27
OLD MUTUAL REWARDS PROGRAMME FRUSTRATION
I am the third time or more frustrated by the Voucher Code for flight booking which returns an error of "Voucher code is invalid. Please try again." I was directed to TravelStart and I called them. I am still waiting for them to get back to me, but on a previous occasion they told me that the Voucher Code I had been issued by Old Mutual had expired on a date prior to being issued to me. I do not know what to make of this! I am very frustrated, to say the least.
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Replies (3)
Old Mutual's replyOfficial
14 Aug 2025, 17:47Sibusiso
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the ongoing frustration and inconvenience you've experienced with your flight voucher. We are currently looking into this matter and will reach out to you directly if we require any additional information.
Kind regards,
Old Mutual
Complaints Management
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the ongoing frustration and inconvenience you've experienced with your flight voucher. We are currently looking into this matter and will reach out to you directly if we require any additional information.
Kind regards,
Old Mutual
Complaints Management
Old Mutual's reply14 Aug 2025, 17:47
Official
Sibusiso
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the ongoing frustration and inconvenience you've experienced with your flight voucher. We are currently looking into this matter and will reach out to you directly if we require any additional information.
Kind regards,
Old Mutual
Complaints Management
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the ongoing frustration and inconvenience you've experienced with your flight voucher. We are currently looking into this matter and will reach out to you directly if we require any additional information.
Kind regards,
Old Mutual
Complaints Management
SM
Sibusiso M's updateReviewer Update
15 Aug 2025, 22:24No one has reached out to me and the flights have gone up diminishing the value of the voucher I bought.
SM
Sibusiso M's update15 Aug 2025, 22:24
Reviewer Update
No one has reached out to me and the flights have gone up diminishing the value of the voucher I bought.
Old Mutual's replyOfficial
16 Aug 2025, 09:42Thank you for reaching out. We’ve noted your message and can confirm that our team will be in contact with you via email during business hours to provide further assistance.
Regards,
Old Mutuall Complaints Management
Regards,
Old Mutuall Complaints Management
Old Mutual's reply16 Aug 2025, 09:42
Official
Thank you for reaching out. We’ve noted your message and can confirm that our team will be in contact with you via email during business hours to provide further assistance.
Regards,
Old Mutuall Complaints Management
Regards,
Old Mutuall Complaints Management