AO
Angelique O
1 reviews | Active since Jun 2018
24 Jan 2025, 16:55
Old Mutual Rewards? More like Old Mutual Headache
I have sent numerous emails about issues with my old mutual accounts. Below is two ref nrs i could find. No one gives a dam to reply ONTC***0 ONT***3
Why am i not getting points for 22seven. 22seven support said my account is linked.
I have completed all moneyversity courses, why doesn't it show I'm 100% done?
I complete the Moneyversity courses as soon as I earn points, but I've noticed that the answers to some questions change every time. What was correct before suddenly isn't right anymore.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
24 Jan 2025, 17:02Good day Angelique,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Jan 2025, 17:02
Official
Good day Angelique,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
AO
Angelique O's updateReviewer Update
29 Jan 2025, 10:57Even their Old Mutual Complaints Management lies . 24 Jan promised to make contact.
On emails they keep saying they are following up but nothing is actioned and fixed
On emails they keep saying they are following up but nothing is actioned and fixed
AO
Angelique O's update29 Jan 2025, 10:57
Reviewer Update
Even their Old Mutual Complaints Management lies . 24 Jan promised to make contact.
On emails they keep saying they are following up but nothing is actioned and fixed
On emails they keep saying they are following up but nothing is actioned and fixed
Old Mutual's replyOfficial
29 Jan 2025, 11:04Hi Angelique, we note that an update was provided to you on the 27th of January via email.
Our team will be in touch with further updates.
Our team will be in touch with further updates.
Old Mutual's reply29 Jan 2025, 11:04
Official
Hi Angelique, we note that an update was provided to you on the 27th of January via email.
Our team will be in touch with further updates.
Our team will be in touch with further updates.
AO
Angelique O's updateReviewer Update
29 Jan 2025, 15:28" I have followed up with Moneyversity and will revert back to you." is not a valid reply!!!!!!!!!!!!!!!!!!
AO
Angelique O's update29 Jan 2025, 15:28
Reviewer Update
" I have followed up with Moneyversity and will revert back to you." is not a valid reply!!!!!!!!!!!!!!!!!!