Old Mutual Rewards Issue Ignored

I am extremely frustrated with the lack of service and accountability from Old Mutual Rewards. My issue has been ongoing since 16 April 2025, and to date, it remains unresolved despite numerous follow-ups.

I have visited the Old Mutual branch at Mall of Thembisa 7 times and made multiple calls to your customer service line. Still, nothing has been done.

I dealt with the following consultants:

1. Luche Schroeder – Multi-Skilled Servicing Professional at Mutualpark, Pinelands. She promised the issue would be resolved within 2 business days, but it's now over 17 business days later, and I’ve received no update.

2. Veronica Sandra Ngwenyama – Client Relations Consultant at Old Mutual Finance (RF) Pty Ltd. She assured me she sent the necessary documents to the Rewards department and promised to call me back. I never received that call.

This level of service is unacceptable. I feel disrespected and ignored. I’m now forced to raise this issue publicly due to the ongoing neglect from your team.