Hellopeter
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LG
Lucasta G

1 reviews | Active since Mar 2015

08 Mar 2021, 11:04

OLD MUTUAL REWARDS DISSAPPEARING!!!

I INVESTED 3000 OF MY REWARDS POINT ON THE 6.2.21 AT 19:00 EXACTLY ON THE 10TH OF FEB I SENT AN E-MAIL TO THE REWARDS CALLCENTRE AND WAS TOLD BY AMBER Greef that the rewards take 72 hours to reflect on the 11th i again e-mailed notifyign them that its been 4 days and i havent gotten my rewards.Amber Greef rep**** asking for my I.D no whihc i supp**** immediately so she could escalate the matter. I AGAIN E-MAIL ED ON THE 15.2.21 AS I GOT NO RESPONSE OR FOLLOW UP FROM AMBER GREEF.I E-MAILED AGAIN TODAY 8.3.21 TO BE TOLD BY AMBER THAT REWARDS TAKE 72 HRS WHICH IS THE EXAct same response she gave me on the 10.2.21 where are my rewards AMBER AND TEAM Has someone been taking clients rewards or is someone not doing their job?

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Replies (2)
LG
Lucasta G's update08 Mar 2021, 16:01
Reviewer Update
Good day
Thank you i would really apreciate that as its now a month later almost to the day
LG
Lucasta G's update10 Mar 2021, 12:13
Reviewer Update
Hi Old mutual its been two days since my complaint on hell peter and almost a month since i escalated this to call centre agent Amber Greef and i get no response from your call centre agent or complaints resolution that deals with the cases on this platform very poor service and i am ashamed to say that as i am an employee what is going on?? If this is how we treat employees i shudder to think of the experience our customers are getting?