OLD MUTUAL REWARDS BAD SERVICE

I'm quite disappointed and disgusted by the service provided by old mutual rewards agents/consultants. Their rewards programme verification process is absurd. You will text their facebook page "Old Mutual South Africa" and ask about rewards and they will tell you to email your documents to "***". And after doing so you will receive a response from either Luche Schroeder, Faith Kente or Gcobisa Mncangceni saying "Please be advised that we could not verify the authenticity of your documentation, therefore your account could not be approved"

Its either that or you will be given a runaround being told to send your ID number, then your rewards number, then your documents then being told to increase points on your rewards account...mind you this process takes weeks with days in between the replies. And after all that only for you to be told "Please be advised that we could not verify the authenticity of your documentation, therefore your account could not be approved" and that you should visit the branch. And even after visiting the branch there's still no assistance. Its either the people at the branch are rude or there's no cooperation between the ones at the branch and the rewards agents with all leading to your rewards account not being verified.

I looked through many reviews, posts and comments about Old Mutual on many platforms and realised that Old Mutual has a very bad rep on customer service/assistance and service delivery.

Another issue is the attitude you get from agents/consultants, it seems as if they are purposely running it into the ground. They do not help at all, what they do is make you go in circles without you getting any help.

I was told that the old mutual rewards programme was for giving back to the community but how is making people who are less fortunate go up and down wasting money they dont have and still not getting help giving back to them or helping them in any way? What about the people who want to bury their loved ones and dont get their policy paid out?

Not to mention the video that was going viral on socials of a father whom his child had passed away and wanted to claim but they refused to pay and violently chased him out of their premises.

Or maybe its a racial issue? Is it because we are black? Huh? Not wanting to verify rewards accounts of BLACK PEOPLE because they deserve to suffer? Purposely giving them bad service so they remain oppressed?

Old Mutual South Africa is slowly going down. Is this how you want to portray yourself to south africa? to BLACK PEOPLE?

YOU CAN DO BETTER