OLD MUTUAL REWARDS

I registered on old mutual rewards last year. This year I was trying to Use my points but it kept saying Global error. I contacted old mutual rewards via email and Zubuyr Limalia assisted me. She told me that I must send my Copy ID and proof of address. I asked if I can take a picture and send to her she said I must email it to her. So I take a picture of the copy of my ID and my proof of address and send her. She tells me that it must be PdF. I convert it then to PDF and send to her she then says they are not clear. I’m so angry because she should have communicated well and told me that she needs a PDf files of my copy ID and proof of address and some times pdf files are not always clear. Such bad service!!!