OLD MUTUAL REWARDS

Old Mutual Rewards:NO REWARDS!!!! On 7 October I realised that I haven"t receive any points on my portfolio.(Tier 4)On 9 October I was answered by Luche.Told me that I DID receive my points...That same day I sent him a screendump,that I clearly DID NOT receive my points.On 10 October Lushe told me that the matter will be escalated.On 11 October I added 3 different HUGE policies that have not been receiving points for the last 2 months.On 11 October,Luche told me that this additional policies were added to the escalation.On 17 October,I contacted Luche and asked how long is the escalation process?On 17 October,Luche apologised for the long time and promised to follow up,again,on the process.On 22 October it seems that some points were added,but not all the products.I contacted Luche again.On 23 October Luche told me that the investigation was not done yet.After 16 days!!!On 26 October I decided to use the 2277 points on fuel at TOTAL.To my HUGE emarresment,I could not enter the website,keep on giving me the message:"GLOBAL ERROR".I had to pay cash.Till today,28 October,I can not enter my points,I can not use my points and got NO feedback from the escalation process. After 21days...