LM
Lerato M
1 reviews | Active since Jun 2010
27 Mar 2019, 14:14
Old mutual rewards
I accumulated points on the old mutual rewards programme and I tried to use the points to buy a voucher but I received an error. I contacted the call center and I was told to send my ID and proof of address which were acknowledged but to date I still cannot redeem my points. Is this even still working?
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
27 Mar 2019, 16:33Dear Lerato
We received your review of 27 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and the Rewards Team will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 27 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and the Rewards Team will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply27 Mar 2019, 16:33
Official
Dear Lerato
We received your review of 27 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and the Rewards Team will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 27 March 2019.
We are sorry to hear about your service experience. We are investigating this matter and the Rewards Team will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
LM
Lerato M's updateReviewer Update
29 Mar 2019, 10:05Still waiting for the rewards team to contact me. How long does it take to investigate.
LM
Lerato M's update29 Mar 2019, 10:05
Reviewer Update
Still waiting for the rewards team to contact me. How long does it take to investigate.
Old Mutual's replyOfficial
29 Mar 2019, 15:35Hi Lerato. Our Rewards team has contacted you twice this afternoon. Your phone is on voicemail. Please advise what is the suitable time to contact you during working hours.
Best regards,
Old Mutual's reply29 Mar 2019, 15:35
Official
Hi Lerato. Our Rewards team has contacted you twice this afternoon. Your phone is on voicemail. Please advise what is the suitable time to contact you during working hours.
Best regards,
LM
Lerato M's updateReviewer Update
29 Mar 2019, 17:06Sorry about that. Anytime between 9:00 am and 10:00 am.
LM
Lerato M's update29 Mar 2019, 17:06
Reviewer Update
Sorry about that. Anytime between 9:00 am and 10:00 am.
Old Mutual's replyOfficial
08 Apr 2019, 12:19Hi Lerato
Our Rewards team was not able to reach you via telephone and a e-mail was sent. Please advise if you have received this e-mail.
Kind regards
Coleen Aanhuizen
Best regards,
Old Mutual's reply08 Apr 2019, 12:19
Official
Hi Lerato
Our Rewards team was not able to reach you via telephone and a e-mail was sent. Please advise if you have received this e-mail.
Kind regards
Coleen Aanhuizen
Best regards,