Old Mutual Reward **** Zachary Rhoda closed account without my R200 reward

I am super dissapointed and shocked at the poor service that I recieved from Old Mutual Rewards. In January 2025 I spent days going through the activities on the old mutual reward platform and I finally got to 2000 points which which enabled me to claim R200 reward. When I claimed it prompted me to send documents to support. So the first document of my cerified ID was not in PDF but that took ages to get a response for then when I sent the PDF they were declined by Zachary Rhoda who said I needed to go to a branch and a consultant would accept and that my account was blocked. I went to the branch at Westgate and showed them the email and they called Rewards and were told to verify me and resend the documents which they did. After that process I sent an email to this Zachary Rhoda and he responded that "The consultant was supposed to call" by the way the consultant did call so I'm shocked that they can't pick that up and see my verified documents sent from their own team members? By the way this back and forth took about 2weeks. That's how appauling Old Mutual Service is. Eventually I got irritated as I knew they didn't want to pay my R200 reward so I told them to close off my account and anything that has my details they must remove as I don't want to ever deal with Old Mutual as they are ****mers, their customer service is the worst there is no collaboration between the teams. Imagine if a mere R200 voucher is difficult to claim that I earned what then will happen when I invest for my retirement or even varsity for my daughter??? So funny thing is This Zachary Rhoda was so quick at closing the account but never gave me any assistance in me being able to with my R200 voucher so hence I repeat and I'm adiment in saying that Old Mutual Rewards is a scan to get our sensitive information and documents. Also how do you close an account that has points to redeem??? When the issue is to redeem? So it's a very ********* financial service that is not for black people, it exploits and that's why people don't use their arrives it's been trending for issues of paying out. As I'm writing this I need people to know that their reward system is to get our sensitive information and never to pay the actual reward. Zachary Rhoda is the laziest, ********* and uneducated agent who lacks compassion, lacks value of support and has no report at all. He doesn't follow up but rather is quick to close an account with points to redeem. I will never invest in Old Mutual as I wanted to save for my daughters education. I have a rewards system with Capitec and Discovery but never have I been treated in such a manner hence these 2 are doing well. People like Zachary Rhoda should go to back office but not with clients as he is the reason for my dispise of Old Mutual and I will go on socials so they are aware of him when logging support calls. He didn't bother checking that his fellow team mate sent through and verified and called he was just to quick to respond his bolic nonsense and close the account with my R200 reward!!!! Zachary Rhoda is the worst and he needs more than training on soft skills, writing , following up and customer service! I want my R200 reward and conitue closing the account!!!