Old mutual reward rewards

I do not even want to add a star. The problem witt this company is its employees. They are not extremely lazy and rude. They do not want to assist you, you call and they tell you about documents that you have sent days ago. Apparently the wait time is 48 hours but they come back in four days, this is pathetic first of all. Secondly the document you send them is always wrong and when you reply they don't reply. It's like they choose emails that they can just quickly reply to get their money and say they apparently did their job. I don't understand why if you already have an account with the company do you need to resend proof of identification and address when your details are supposed to be on the system, hence why iim saying the are extremely lazy people. This probably takes some time tolook up so they feel like they do not want to do it. Thirdly whenever you call to the numbers there is always a rude person answering the phone saying no we cannot help you with a rude and sarcastic attitude s as if we are stupid. Is that the way this company allows its employees to speak to customers, its just plain rude and unprofessional. I do not see that Old mutual is the problem it's their employees. They have behavioral issues and do not want to to do the job. This is why Old mutual ratings online is so low. This company should stop hiring people based on resume that is why there are no one, I mean no one that I spoke to on this line via email or mobile that wasn't to assist with a issue that has been going on for month. I sent out a complaint about a week ago I would expect that this would be then an urgent matter because the business cares about their customers. But we can see that the business doesn't care either. As then they would hire people and make sure that the main aim is customer service. With better customer service comes better reviews and more business but olld mutual will always remain small with this type of employees. And honestly old mutual has a lot of potential to grow even bigger than what they are because customers like it when their bank or service cares about them and this should be taught to the staff. It's ridiculous honestly. Start investigating your staffs calls and their work performance as customer advisor and make sure they are doing the right thing when it comes to your customers because I can assure you that this will be your downfall.