Old Mutual Retirement Transfer Calamity

I am extremely disappointed with the service from Old Mutual regarding my Retirement Annuity transfer.

I initiated a transfer to 10X Investments over a year ago, and despite following all required steps and consistently following up, the transfer has still not been completed due to delays on Old Mutual’s side.

To make matters worse, I have now been told that the case has been closed because more than 180 days have passed, and that I must restart the entire process. This is completely unacceptable, as the delays were not caused by me.

This situation reflects very poorly on customer service, accountability, and basic administrative efficiency.

I have now formally escalated the matter to the Pension Funds Adjudicator and will be pursuing it further until it is resolved.

I would strongly urge Old Mutual to address this urgently and take responsibility for resolving the issue without further inconvenience to me.