Old mutual retirement benefits plan that haven't paid since we claimed in January an

Hi hello peter my name is nonkululeko Masango I would like to get assistance with regards to my late mother's retirement plan with old mutual I've submitted our documents on the 25th January ever since then I only got a text on the 22nd of April saying my request is in progress I don't know why it's taking so long, my only worry is that me and my sibling need the money to release our title deed at the bank as we both unemployed... I'm tired of the back and forth game I'm playing with old mutual as they said the money will be released within 3 months we already approaching the 6th month, the old mutual I've been dealing with is Old mutual Katlehong (Sam ntuli mall) and our reference number is CEB***.