Old Mutual resist to Correct My Directive Information after Retiring from their Fund

I was a member of the old mutual retirement fund somewhere from 2009 and in 2013 I retired from the fund where tax directive precedures needs to be followed.

After all the necessary procedures were followed in 2013 between Old Mutual and the SARS department, last year around July I got a telephonic notice that my submission for the same retiremnt is missing.

I then went to their local office for the relevant certificate, of which they provided me with. I tried to submit via SARS Efilling and it was rejected.

Like now as I am talking the SARS department has now made an official update on my profile to non-compliant due to fund's wrong Directive information.

I have tried to contact them several times so that they fix the Directive inaccuracy issue, they are failing and they keep on telling me that everything is correct.