1 reviews | Active since Jul 2018
Old Mutual rejected claim yet their financial advisor was ***********
Old Mutual didn't pay yet it was their *********** staff that conveyed incorrect information about the policy. I took a retrenchment cover in July 2017 after I was told that the waiting period for the cover is 1 month, even the quotation sent said that. Policy started in August 2017. Unfortunately I got retrenched end November 2017. Submitted my claim in December. Was told the waiting period was 6 months. I've been to Ombudsman and even took the matter further. Old Mutual protected their staff even though he gave me incorrect information. Old Mutual can't be trusted anymore. I can't wait to get a job and move all my policies to another insurance company. Old Mutual can't be trusted
Dear Thabisile
Thank you for the review.
We apologise for the service experience. The matter is receiving attention an we will contact you for feedback.
Regards
Vuyani
Complaints Management
Dear Thabisile
Thank you for the review.
We apologise for the service experience. The matter is receiving attention an we will contact you for feedback.
Regards
Vuyani
Complaints Management
