TM
Thabisile M

1 reviews | Active since Jul 2018

08 Oct 2018, 20:51

Old Mutual rejected claim yet their financial advisor was ***********

Old Mutual didn't pay yet it was their *********** staff that conveyed incorrect information about the policy. I took a retrenchment cover in July 2017 after I was told that the waiting period for the cover is 1 month, even the quotation sent said that. Policy started in August 2017. Unfortunately I got retrenched end November 2017. Submitted my claim in December. Was told the waiting period was 6 months. I've been to Ombudsman and even took the matter further. Old Mutual protected their staff even though he gave me incorrect information. Old Mutual can't be trusted anymore. I can't wait to get a job and move all my policies to another insurance company. Old Mutual can't be trusted

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Replies (1)
Old Mutual
Old Mutual's reply09 Oct 2018, 10:25
Official

Dear Thabisile

Thank you for the review.

We apologise for the service experience. The matter is receiving attention an we will contact you for feedback.

Regards

Vuyani

Complaints Management