Old Mutual refusing to release funds

I want all my money paid up today, I have bills to pay. Stop this nonsense 

Hi Coleen 

I need my money, all of it by tonight. I don't know what games your people are playing there. I need that money. It's my money and it's affecting how do things. I stand to lose things that I want and if I lose I will sue Old Mutual. I did everything that was asked from me and now you are giving me drips and drabs of my own money. 

I need my money tonight. 
Regards 
Mr S Nkuhlu

Your guy said he would call daily to tell me where my chaim is. Yesterday no call. Today no call. 

Old Mutual is really taking me for a fool. Since I posted about their poor service on Monday the 14th they assign a person who seemingly is looking into my case, and that person confirms that my claim is the final stages of being proccessed but he can't give me specification on which stage exactly. I asked him, if I will have my money by Friday the 18th, he says yes I should. He further said he will update me on the claim daily until its paid. Tuesday he called, Wednesday he didn't call, today he didn't call, so I write them again and say your guy is not sticking to his commitment, minutes after I wrote them that message, they send and SMS they are doing a disinvestment and the process can take 3-5 working days. What they really trying to say is, I am not getting my money by 18th October as promised. Do not trust these guys with your money. Their service is poor and they will give all the explanation under the sun and you will be suffering while your money is with them. They will not take accountability for affecting your life and your plans.

Can my money be in touch with me instead. I am tired of the lies from your consultant. I just want my money. I am losing my assets while you guys are playing games and seeing how you can control the story to make yourselves look good.

I just want my money that's all.

The same guy who said my money should be in by today, wrote me an email now, talking about the process taking about 20 working days.

Do not trust Old Mutual with your pension fund, I repeat do not trust Old Mutual with your money because you will lose things that you already had while your money is with them. The money that you woke up early and worked sooo hard for, you will lose while your money is with them. They are full of stories. He is not calling anymore cause he knows I will ask him about his lies, now he sends an email.

Take it from me, stay away from Old Mutual with your money. Remember allegedly people had to bring a dead body at Old Mutual offices for Old Mutual to release the funds for Funeral not so long ago. Old Mutual is bad bad bad.

A weekend without Food at my house hold because Old Mutual is holding on to my money. Kids going to school hungry tomorrow because Old Mutual is holding on to my money that I worked for.

Know your Old Mutual.

At Old Mutual, pay me my money. My kids are hungry and can't go to school. Stop the cruelty and pay me my money.

So you choose to tell me that you received an update, but not telling me the actual update, how is that helping me feed my family? How is that helping me get my children back to school?

Stop playing with me, by playing around with words, all I want is my money so I can take care of my family.

If you not paying my money today. Tomorrow I will be at your branch with my family, your staff will have to make food for us. We will eat what they eat and we only leave once my money is paid up. I am tired of this back and forth with no results.

Old Mutual Customer Complaints, at 11:38 you had an update that you were going share shortly, at 14:50 you have not said anything, I am out here dying with hunger. I want my money.

For how longer must I live in hunger while your consultant keeps lying to me? For how long must my family suffer but we have our money with you?

AREN'T YOU ASHAMED OF WATCHING ME SUFFER WHILE I HAVE MONEY WITH YOU? WHY ARE YOU SO CRUEL?

HOW DO SLEEP AT NIGHT KNOWING THAT YOU PLAY WITH PEOPLE'S LIVES? HOW DO YOU LOOK AT YOUR OWN KIDS KNOWING THAT YOU KILLING OTHER PEOPLE'S KIDS WITH HUNGER WHILE HOLDING ON TO THEIR MONEY?

I guess the blame now is being shifted to the banks, email me proof of payment so I will know that you actually did the payment at the time that you said you did, till now I don't have my money.