Old mutual refusing to reinstate my policy!!!!

I am soo disappointed with Old mutual. I have been making countless calls, emails back and forth because they are literally not taking my request serious. I have been with these company for over a decade, and they simply cant help a sister out., I am not sure wether they plan on making their clients frustrated so that we eventually give up? If this is a game to them, but I really feel ****med. How can I be paying for more than 10 years and just leave my policies like that???? And the fact that they are at fault for not updating my details really sucks. Its frustrating and they really do not care about their clients.... Oh and they do know how to just hang up on their clients after waiting on the call for +30 minutes!!!!!