Old Mutual refusing to refund my money - this is *****

Extremely unprofessional, lack-luster customer service and holding onto your funds *****ulently!!!! I made a deposit into my tax free savings account and told that I cannot deposit the amount I did. The consultants that assisted when i asked for the forms and process did NOT advise the limit amount. I then received an email from Kim Rafferty (Senior Administrator) - completely useless to inform that I can only deposit a certain amount and "how do you wish to proceed". I emailed back and asked for someone to call me urgently - no one returned my call. Then I sent a few more emails only yo be told "you need to give us an instruction to say hold a certain amount and refund the balance" (this is not R2000 we're talking about - it is over R100,000.00). I sent an instruction email and didn't hear back - when I followed up again, I was told that I need to send a bank statement to prove that the money went off our account to Old Mutual. This was sent on 27 June and I have still not heard ANYTHING back - it's the 5th of July!!! Give my money back - this is *****!!!