sM
shocky M
1 reviews | Active since Mar 2013
01 Oct 2024, 03:21
Old Mutual refusing to payout 2-pots
I received this on the 27th “We've just received feedback from SARS regarding the tax for your recent Savings Pot withdrawal request. We're working on getting your money to you. Thanks for being so patient.” When am I getting my money???? This is ridiculous, many companies pay in 1-2days after getting feedback from SARS;;;;what’s wrong with you????
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
01 Oct 2024, 08:08Good day Shocky
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Oct 2024, 08:08
Official
Good day Shocky
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
sM
shocky M's updateReviewer Update
01 Oct 2024, 08:48Don’t investigate just pay our monies
sM
shocky M's update01 Oct 2024, 08:48
Reviewer Update
Don’t investigate just pay our monies
Old Mutual's replyOfficial
01 Oct 2024, 10:17 Good day Shocky
I will look into the matter and provide you with feedback via email.
Regards
Delia Smit
Old Mutual Complaints Management
I will look into the matter and provide you with feedback via email.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Oct 2024, 10:17
Official
Good day Shocky
I will look into the matter and provide you with feedback via email.
Regards
Delia Smit
Old Mutual Complaints Management
I will look into the matter and provide you with feedback via email.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
sM
shocky M's updateReviewer Update
02 Oct 2024, 01:43I hear you Old Mutual I still want my money. Sick of your stories about SARS and Di-investments, big companies like you pay in 2 days what’s the difference with you? Or you used our money to pay your SARB fines?
sM
shocky M's update02 Oct 2024, 01:43
Reviewer Update
I hear you Old Mutual I still want my money. Sick of your stories about SARS and Di-investments, big companies like you pay in 2 days what’s the difference with you? Or you used our money to pay your SARB fines?
Old Mutual's replyOfficial
02 Oct 2024, 11:47 Good day Shocky
I will communicat4e with you further via email.
Regards
Delia Smit
Old Mutual Complaints Management
I will communicat4e with you further via email.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply02 Oct 2024, 11:47
Official
Good day Shocky
I will communicat4e with you further via email.
Regards
Delia Smit
Old Mutual Complaints Management
I will communicat4e with you further via email.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,