LM
Lungi Mlaba-Dludla

1 reviews | Active since Oct 2021

13 Oct 2021, 19:50

Old mutual refusing to pay my provident fund

Old Mutual Superfund is the subsidiary of old mutual that deals with Companies Provident fund. You see if I knew when I started working for the hotel group that I worked for that my Provident Fund was being invested with Old Mutual, I would have objected. I have been retrenched more than 3 months back officially on paper of which the company hadn't been paying anything towards my provident fund for over a year since Covid started March 2020 but to this day I am still waiting to be paid my provident fund. The consultant I am dealing with, I don't even want to start with her. She is not professional at all and always pacifying me with statement like "I'm still waiting for this, still waiting for that" to that I got her all the information she was waiting for from the company lawyers and Pension fund association. Doing her job for her. Clearly she is working from home and has all the time for coffee than doing her job. Provident fund once you don't work for the company needs to be paid with 2 months and I'm going for more than 4th month with no clear direction on when my money will be paid. You would swear I was asking old mutual for a loan. Atleast if I were maybe they would have given me a clear answer within a month. For future reference stay away from Old Mutual including it's subsidiaries like momentum.

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Replies (1)
LM
Lungi Mlaba-Dludla's update15 Oct 2021, 09:35
Reviewer Update
It's the "no care in the world" attitude kind of service that gets to me. Sure someone sent me a message saying somebody from the complaints department will get back to me the whole day yesterday no one called me. Like their agent who has been working on my case for almost 4 months waiting for instructions that I simply got on her behalf for her. Basically doing her job for her because I'm the only one who wants this put to rest. The employees who can't be bothered about excellent customer service or the meaning for that matter and only happy to receive the pay cheque at the end of the month, are the kind that's seating at OLD Mutual.