VK
Vukani K
1 reviews | Active since Oct 2014
05 Oct 2021, 18:24
Old Mutual Refusing to pay claim.
I have two products in my old mutual profile, 1 education plan. 2 retirement plan.
I am trying to withdraw from the education plan. I was told the money would be in my account in 10 Working days. Its been a month and now when I check my Old Mutual profile my education plan is no where to be found and I have checked by bank statements and I definitely did not receive any money from you. Please process my claim. I never want to do any business with such a crucket company. nx
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
05 Oct 2021, 18:28Good day Vukani
we received your review of 5 October 2021.
We are sorry to hear about your service experience. We will investigate this matter and contact you directly to resolve .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
we received your review of 5 October 2021.
We are sorry to hear about your service experience. We will investigate this matter and contact you directly to resolve .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
Old Mutual's reply05 Oct 2021, 18:28
Official
Good day Vukani
we received your review of 5 October 2021.
We are sorry to hear about your service experience. We will investigate this matter and contact you directly to resolve .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
we received your review of 5 October 2021.
We are sorry to hear about your service experience. We will investigate this matter and contact you directly to resolve .
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
VK
Vukani K's updateReviewer Update
06 Oct 2021, 13:52Thank You very much for your feedback. This experience has left me bitter and I do not wish to continue with any of your services in the future. I will require assistance with withdrawing the remaining funds from my retirement super fund. I have tried contacting the call centre with no response and I was promised a callback but received none. Please assist with this matter ASAP. My SARS TAX number is ***. I look forward to hearing from you.
VK
Vukani K's update06 Oct 2021, 13:52
Reviewer Update
Thank You very much for your feedback. This experience has left me bitter and I do not wish to continue with any of your services in the future. I will require assistance with withdrawing the remaining funds from my retirement super fund. I have tried contacting the call centre with no response and I was promised a callback but received none. Please assist with this matter ASAP. My SARS TAX number is ***. I look forward to hearing from you.
Old Mutual's replyOfficial
06 Oct 2021, 14:30Good day Vukani
We sincerely apologize for your service experience.
Kindly note we have emailed you the necessary update on this matter.
It has been escalated to our Superfund Complaints Team.
They will contact you directly to resolve.
I will also monitor this matter and provide an update.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
We sincerely apologize for your service experience.
Kindly note we have emailed you the necessary update on this matter.
It has been escalated to our Superfund Complaints Team.
They will contact you directly to resolve.
I will also monitor this matter and provide an update.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
Old Mutual's reply06 Oct 2021, 14:30
Official
Good day Vukani
We sincerely apologize for your service experience.
Kindly note we have emailed you the necessary update on this matter.
It has been escalated to our Superfund Complaints Team.
They will contact you directly to resolve.
I will also monitor this matter and provide an update.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
We sincerely apologize for your service experience.
Kindly note we have emailed you the necessary update on this matter.
It has been escalated to our Superfund Complaints Team.
They will contact you directly to resolve.
I will also monitor this matter and provide an update.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
VK
Vukani K's updateReviewer Update
20 Oct 2021, 11:35Thank you my claim is been processed
VK
Vukani K's update20 Oct 2021, 11:35
Reviewer Update
Thank you my claim is been processed
Old Mutual's replyOfficial
15 Jul 2022, 07:56 This is merely an update on Hellopeter that this matter was resolved
Best regards,
Old Mutual's reply15 Jul 2022, 07:56
Official
This is merely an update on Hellopeter that this matter was resolved
Best regards,