**Old Mutual refusing to cancel funeral policy – still deducting premiums**

I have been trying to cancel my Old Mutual funeral policy since **February 2025**, yet the policy has still not been cancelled despite numerous **emails and phone calls**.

For over a year I have repeatedly contacted Old Mutual requesting cancellation, but my requests have clearly not been processed. In the meantime, **premiums have continued to be deducted**, even though I made it very clear that I wanted the policy cancelled.

This situation is extremely frustrating and reflects **poor administration and lack of customer service**. I have made every effort on my side to resolve the matter, but it appears that my requests have simply been ignored or not handled properly.

I am requesting the following:

• **Immediate cancellation of the policy** • **Reimbur*****t of all premiums deducted from February 2025 onwards** due to the failure to process my cancellation request • **Written confirmation** that the policy has been cancelled I hope Old Mutual will urgently address this matter. If this issue is not resolved soon, I will escalate the complaint to the **relevant financial regulatory authorities**. Very disappointed with the service and lack of response regarding something that should be a simple process.