OLD MUTUAL REFUSES TO SUBMIT CORRECT IRP5 TO SARS

Old mutual has negligently submitted 2 IRP5 forms to SARS for the same payment and same tax year. I have on numerous occasions requested them to rectify their error. I even went to the SARS offices to find out what they need to do as it seemed their entire staff does not know what they are doing. It is now 3 months later and all I have received is an email from Lauren Cele saying my matter has been referred to another department and they will contact me directly. To date no one has called me and the duplicate IRP5 has not been cancelled even though they insists they have. I have requested that they email me the proof of submission in the form of an EMP601 form with a LBC stamp so I can submit it to SARS myself but NO ONE has responded. I am very disappointed at how a large and reputable company (or so I thought) can not have a single person in their company to solve such a small query. I have sent my complaint on their website and it seems that department is non-functional/ *********** as well.