1 reviews | Active since Oct 2016
Old Mutual refuses to release my saving.
I have withdrawn money from my Old Mutual flex investment savings on the 15.08.2022. Once the process of withdrawal is complete, I got a pop-up notification that money will be released in 5-7 business working days, which according to my calculation was supposed to have been yesterday (23.08.2022). Still, I got the below SMS from the: According to our records, you submitted the request on 15/08/2022. 7 business days (in accordance with your investment type) will conclude by 24/08/2022 because of the pricing process that we cannot intervene in. It is automated.
During my inquiry about my money on 22.08.2022, I was told that I would get it within 7-9 business days, 5-7 business working days was a system error. I questioned if there was a system error then how come I did not get a notification, alerting me of that. So to dismiss me I got that above message from them.
Today when I ask about my money they tell me that they have sent me an attachment and that there is nothing they can do to change the system meaning that I will get my money when they feel like it. I am sitting with a sick child from Friday, DO THEY EVEN CARE????? I really don't know what I going to do now because my son has to be seen by a GP TODAY, it's been a long since he has not been well. Is Old Mutual waiting for someone to Die first?
Investing with Old Mutual is my Greatest Regret, this is not for the 1st, 2nd, or 3rd time.
Did you even read the SMS I got from OLD Mutual that my money with be in my account today?
I don't need your feedback WANT my money & close the Policy I have with you.
Did you even read the SMS I got from OLD Mutual that my money with be in my account today?
I don't need your feedback WANT my money & close the Policy I have with you.
It's clear that you are also buying time to push your agenda. By 14:00 my money MUST be in my account. OR do you want someone to die first then you will release my money for burial?
What are you investigating coz the 7th day is today?
It's clear that you are also buying time to push your agenda. By 14:00 my money MUST be in my account. OR do you want someone to die first then you will release my money for burial?
What are you investigating coz the 7th day is today?
Good day Mmakau
We received your Hellopeter review of 24 August 2022,
We sincerely apologise for your service experience and the frustration caused to you in this regard. The withdrawal was processed and currently in pricing. The information provide is correct. The pricing process is a automated process and therefore not manually progressed.
It can take between 3 and 5 working days. I am monitoring the withdrawal and will confirm if the fund is released in your bank account. I will provide you with a further update tomorrow morning.
Kind regards
COLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***9--
Good day Mmakau
We received your Hellopeter review of 24 August 2022,
We sincerely apologise for your service experience and the frustration caused to you in this regard. The withdrawal was processed and currently in pricing. The information provide is correct. The pricing process is a automated process and therefore not manually progressed.
It can take between 3 and 5 working days. I am monitoring the withdrawal and will confirm if the fund is released in your bank account. I will provide you with a further update tomorrow morning.
Kind regards
COLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***9--