OLD MUTUAL REFUSES TO PAYOUT MY DISINVESTMENT IN TIME

<p>I made a disinvestment on my investment policy on the 13/05/16 at the Old Mutual Ga-Rankuwa branch (Pretoria). The claim was processed and I was told by the consultant the pay out will be between 5-7 working days. 7 days later I had not been paid. I visited the branch again and I was told the waiting period is actually 5-15 working days, the consultant had given me wrong information. I accepted this and waited out the 15 days. On day 15 I was forced to visit the branch again because I still hadn't been paid. At the branch they did a follow up and discovered the proof of residence was not submitted hence the delay. I ask them why wasn't I told the very day I made the claim that this document was required, how can a trained consultant submit a claim without all the needed documents. They did not have an answer for me, they tell me two smses were sent to my number on the 14 and 21 May 2016 to notify me I have to submit the proof of residence. Yet I had never once received any sms from Old Mutual. I then submitted the document 03/06/16 and I was told that it take another 15 working days for them to process the document and pay me. So how is this fair to me as a client that I have to wait so many days again, after I've been given wrong information so many times and misled by the very same people who are suppose tobe trained professionals. I phoned head office 06/06/16 and a consultant named Thabiso promised to take my matter up and I will be communicated with, still this hasn't happened. They couldnt give me proof that they sent me smses to make me aware what was delaying the claim. I demand I get my money back by Wednesday 08/06/16 and I will have all my policies with Old Mutual cancelled.</p>