Old Mutual refuses to do the right thing

On the 14th Jan 2021, my mother in law, who happened to be a very loyal client of old mutual for years, and her mother both passed on the same day and were both covered by old mutual. We went to the Chris Hani branch( Vosloorus) a number of times trying to put in a claim but we were always requested different documents or we were told system was either slow or down. Finally on the 26/01/2021 we managed to submit all the so called necessary documents. We had to funerals to arrange and go through on top of all that unnecessary stress we were being subjected to . After that submission we were promised that payout will be made in 2 days, which was a bit of a relief as we had debts to pay cos 1 funeral service is not a child's play, let alone 2 . Almost two months later now we still haven't seen a cent from Old Mutual, after numerous calls to the call centre which are very costly by the way as you are being kept holding the line before finally being sent from pillar to post. There are 3 beneficiaries on the policies and on has passed on in 2010(father in law) so now apparently that is the reason not paying out , which is all puzzling because we have two surviving beneficiaries who must get what's due to them and the late beneficiary's issue needs the late estate account of which we are all aware off . After numerous follow ups , we were again told we need to re-submit documents, which we did on the 09/03/2021 and to this day Old Mutual is quiet , as usual . Sad part is debts are unnecessarily piling up, mother in law survived by her two daughters and the youngest one is struggling so bad she is unemployed and can no longer pursue her studies on top of losing her last surviving parent , all because of Old Mutual refusing to do the rjght thing , after all those years of loyalty this is what it has come down to...